Returns and exchanges

The window

You have 30 days from delivery to start a return. That is our own policy and it sits on top of your statutory rights, which it does not replace.

What we can take back

Anything unworn, in its original packaging, with the backing film still on the adhesive. Inserts, sticky bras and unopened nipple covers all qualify.

What we cannot take back

Anything worn against skin, and any body tape whose seal is broken. This is a hygiene rule, not a technicality — an adhesive item worn once cannot be sold to somebody else, and we are not going to try.

If a piece arrived faulty or damaged, this does not apply to you. Write to us and we replace it, worn or not.

Wrong size instead of a refund

Ask for an exchange rather than a return and we cover the cost of sending the replacement. The 30-day fit guarantee page explains that route in full, and for a size problem it is the better one.

How to start

Use the contact form with your order number and what you want to happen. We reply within one working day with a return address and instructions. There is no portal to log into.

Who pays for the return post

You do, for a change of mind. We do, for anything faulty, damaged, or sent in error — and we cover the outbound leg of a size exchange either way.

When you get your money

We refund within 3 working days of the parcel reaching us, to the original payment method. Your bank then takes its own time, usually 3 to 5 working days on top. Shipping protection is not refundable once the order has shipped, because the cover has already been provided.

Cancelling before it ships

If the order has not been picked yet we can usually cancel it outright. Write immediately — we pick within 1 working day, so the window is short.